Introduction

Al-Nasser Exchange Company is committed to protecting the privacy and security of personal data belonging to our customers and service users. This policy outlines how we collect, use, and protect your information, conforming to the laws and regulations governing the financial sector.

Information We Collect

We collect information necessary to deliver financial services and process transactions safely, including:

• Identity Data: Full name, ID or passport details, and date of birth.
• Contact Data: Phone number, email address, and residential address.
• Transactional Data: Transfer details, bank account numbers, and amounts sent or received.
• Technical Data: Information about device and website usage (via cookies).

How We Use Your Information

Your information is used solely for the following purposes:

• Executing money transfers and financial services requested by you.
• Verifying identity and preventing fraud or money laundering.
• Complying with Central Bank directives and applicable banking regulations.
• Improving our service delivery and optimizing our digital applications.

Data Security & Integrity

We employ robust security controls including high-level encryption, firewalls, and restricted logical and physical access to information, protecting your data from unauthorized access, alteration, or disclosure.

Disclosure to Third Parties

We do not sell or share customer data for commercial purposes. Data is only shared with regulatory and judicial authorities to satisfy legal duties, or with international payment systems to facilitate transactions initiated by you.